Support

Need Help? Contact Support

Use the support center for product questions, platform guidance, and follow-up on existing issues. Choose the channel that matches your request and we will route it faster.

Customer support email is available for direct contact.

Customer Support Email

Send your request directly to our support mailbox for account, product, or technical assistance.

Send Email

FAQ

Review common account and operation questions before opening a new support request.

Supported Product List

Check the currently supported trading products before asking about symbols or availability.

How To Get Help Faster

Including a few key details in your request helps the team respond more efficiently.

1

Describe the issue clearly

Summarize what happened, when it happened, and which page or function was involved.

2

Include account or environment details

Add your company name, account identifier, device, browser, or app version when relevant.

3

Attach supporting materials

Screenshots, error messages, and expected results reduce back-and-forth communication.

Customer Support Email

[email protected]

If your issue involves API integration, system behavior, or trading signals, provide the relevant environment information, log data, and a clear problem description so the technical team can diagnose and handle it quickly.

Email Support

Disclaimer：

Finger Trader is an infrastructure software platform designed for institutions, providing technical support at the system and data layers, and does not involve financial services, investment advice, brokerage business, or trade execution.

The information published on the website is for general reference only, not intended for specific traders, and does not constitute any financial advice.

Before making any investment decisions based on such information, you should seek advice from qualified and certified securities professionals and conduct thorough due diligence.

Any information provided by Finger Trader should not be regarded as investment advice, a solicitation to buy or sell, or an offer, nor as a recommendation, endorsement, or sponsorship of any security, company, or fund.

Finger Trader assumes no responsibility for any investment decisions you make based on such information.

All investment decisions and related research are your sole responsibility.

Finger is a software development company and does not provide any form of investment or brokerage services.

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All rights reserved.

Address: 〒560-0011 Osaka, Toyonaka, Uenonishi, 3-chōme−2−50

Post code: 560-0011

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